Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Denise Reed

Denise Reed

February 25, 2025

5  out of  5
rating by Denise Reed
"Laurel was incredibly helpful when I reached out about finding a better insurance rate after my previous company significantly raised my premium. She took the time to review everything thoroughly, recommended coverage that fit our needs, and ultimately found a solution that resulted in significant savings. Her professionalism and thoughtful approach made the process smooth and stress-free. I highly recommend Laurel!"
We responded:
"Thank you for your 5-star review Denise! My State Farm team and I are happy to be your good neighbor and provide you with the customer service and coverage to fit your needs!"
Profile photo of Lee Wheldon

Lee Wheldon

January 16, 2025

5  out of  5
rating by Lee Wheldon
"Very happy. Helpful service with transferring everything from another state."
We responded:
"Thank you for your 5-star review Lee! My State Farm team of Louise, Tiz, Laurel and I are happy to be your good neighbor!"
Profile photo of Linisa Beal

Linisa Beal

January 15, 2025

5  out of  5
rating by Linisa Beal
"After being with another agency and insurance company for a number of years, 20+, it was time to get an updated quote just to see what was available. We stopped at State Farm, unannounced and occupied about 2 hours of Laurel's time, she was fantastic at answering all our questions, matching and exceeding our current policies all for a lower premium! We are happy and excited to be a part of the State Farm family."
We responded:
"We’re honored by your positive feedback Linisa! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of JKC Maine

JKC Maine

January 13, 2025

5  out of  5
rating by JKC Maine
"Laurel is a gem. Took care of homeowners policy copy in a quick, efficient, professional and friendly manner. 10 stars ⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office JKC Maine. If you ever need any assistance in the future, please don’t hesitate to reach out. Laurel, Louise, and Tiz are here to help and serve!"
Profile photo of S MacDonald

S MacDonald

September 5, 2024

5  out of  5
rating by S MacDonald
"Moved back home to the state of Maine and Laurel made transferring my insurance is over so easy. She answered all my questions, was very helpful with suggestions and saved me a lot on my policy premiums as well. I’ve had State Farm for many years and this was the best experience I’ve had, Laurel really made it comfortable and easy to do which I really appreciated."
Profile photo of Tony Howard

Tony Howard

June 12, 2024

5  out of  5
rating by Tony Howard
"Thank you Tiz! Great service and very quick responses! Thank you !"
We responded:
"Thank so much Tony! We appreciate your business and feedback on Tiz and our team. "
Profile photo of Trudy Darling

Trudy Darling

February 29, 2024

5  out of  5
rating by Trudy Darling
"Friendly, knowledgeable, have concern for the customer and great follow-up."
We responded:
"Thank you for your review Trudy! We are pleased to hear that you love our customer service. We appreciate having customers like you!"
Profile photo of Heather Strout

Heather Strout

February 1, 2024

5  out of  5
rating by Heather Strout
"I sent an email asking a question regarding rental insurance and was promptly answered. Louise even sent my insurance proof along with my email response. Quick and awesome service. Thank you State Farm!"
We responded:
"Thank you so much for your kind words Heather. Our team loves to take care our customers. I am happy to hear that you were pleased with the service Louise provided you with today. Have a great evening! -Doug"
Profile photo of Jaret Hopkins

Jaret Hopkins

January 22, 2024

5  out of  5
rating by Jaret Hopkins
"Excellent customer service!!!"
We responded:
"Thank you Jaret for your feedback! I am happy to hear my team provided excellent customer service to you. Have a great day!"
Profile photo of John Spalding

John Spalding

November 20, 2023

5  out of  5
rating by John Spalding
"Just wanted to give a shout out to Louise! She is the best."
We responded:
"Thank you for your kind words John. I am happy to hear that Louise has done a great job providing outstanding customer service. We appreciate your you as a customer! "
Profile photo of Louis Hall

Louis Hall

September 8, 2023

5  out of  5
rating by Louis Hall
"Excellent, efficient, very friendly and capable service from Laurel. She does it the way Insurance SHOULD be done. I highly recommend! Nice office atmosphere, too."
We responded:
"Thank you Louis for your review. We appreciate having customers like you at Doug Guerrette State Farm. Happy to hear that you had a great experience with Laurel. My team of Laurel, Tiz, and Louise go above and beyond to provide friendly and efficient customer service in all their customer interactions on the phone and at our office."
Profile photo of Norm Morin

Norm Morin

August 25, 2023

5  out of  5
rating by Norm Morin
"Laurel was very helpful and was awesome to work with Norm Morin Varney GMC"
We responded:
"Thank you for kind words Norm. I am pleased to hear that Laurel was awesome to work with and very helpful. My team of Laurel, Tiz, and Louise pride themselves on providing outstanding customer service with everyone they interact with. "
Profile photo of Kelley Woodard

Kelley Woodard

August 11, 2023

5  out of  5
rating by Kelley Woodard
"Doug Guerrette State Farm office goes so far and above and beyond everytime I call their office. Its always a pleasure when I speak with Louise and Tish who ALWAYS take care of any questions or issues I have. Trust me when I say this is not always the process for every State Farm office.We live in Maine part of the year and Texas the other part. We've been through multiple SF agents in Texas because customer service is far from top priority for them."
We responded:
"Thank you so much Kelley. We are thrilled to hear that you appreciate our customer service level. Louise, Tiz, and Laurel do a fantastic job taking care of our policyholders. Have a great day! "
Profile photo of Gretchen Cherry

Gretchen Cherry

August 11, 2023

5  out of  5
rating by Gretchen Cherry
"Laurel Sanborn helped me get the forms I needed in a friendly and professional manner and also did follow-up! Her help was much appreciated!"
We responded:
"Thank you so much for your feedback Gretchen. We price ourselves in providing remarkable customer service to our customers. Happy to hear that Laurel took good care of you! Have a great weekend!"
Profile photo of Kathleen Bishop

Kathleen Bishop

April 25, 2023

5  out of  5
rating by Kathleen Bishop
"Every time I call the Doug Guerrette Agency I am greeted by a friendly and helpful person. I have been a State Farm customer since 1978 and I have no intentions of changing agents. They are knowledgable and friendly people!!!!!!!!!!!! They deliver great service and policies! They have helped me numerous times in my life."
We responded:
"Thank you so much for your loyalty to State Farm since 1978 Kathleen. It is an honor and a privilege to serve and provide customer service to you. We appreciate your kind words. My team loves to provide friendly insurance interactions with all of our customers. "
Profile photo of Heather Ireland

Heather Ireland

April 11, 2023

5  out of  5
rating by Heather Ireland
"Parking lot is big enough to find parking easily. Building is very clean an well taken care of. Inside was very clean an smelt nice. Lady is set appt up with was expecting us so she was ready when we got there. She had already prepared papers for us. Answered all our questions, explained everything to us an even offered other ideas for us. In about an hour we were signed up for auto insurance an left with an plan for our homeowners an possibly life insurance. Great visit. Wish I had done it sooner!"
We responded:
"Thank you so much for your kind words Heather! We appreciate having great customers like your household. I am pleased to hear you had a great customer experience at our office with Tiz. Thanks again for coming into the office!"
Profile photo of katie parady

katie parady

January 6, 2023

5  out of  5
rating by katie parady
"I highly recommend this agency. They are amazingly helpful and really care about getting the coverage that's right for you, at the absolute best price around."
We responded:
"Thank you so much for your kind words Katie. I am happy to hear that you are pleased with the service from my team. We appreciate having amazing customers like you as well! "
Profile photo of Jon Becker

Jon Becker

October 4, 2022

5  out of  5
rating by Jon Becker
"Good service!"
We responded:
"Thank you for your kind words Jon. My team of Laurel, Louise, and Tiz do a great job of taking care of our valued customer like you. Have a great day!"
Profile photo of Roberta Vachon

Roberta Vachon

June 6, 2022

5  out of  5
rating by Roberta Vachon
"Always very responsive. They make insurance uncomplicated."
We responded:
"Thank you Roberta! We do our best at Doug Guerrette State Farm to provide outstanding customer service!"
Profile photo of Jamin Fuller

Jamin Fuller

November 17, 2021

5  out of  5
rating by Jamin Fuller
"I recieved great assistance from Laurel. Also, I was offered the best quote and option here. Great experience!"
We responded:
"Thank you for your feedback Jamin! It is always nice to hear about the great experience that you had with our office. We appreciate your business!"
Profile photo of Toby Pinkham

Toby Pinkham

July 27, 2021

5  out of  5
rating by Toby Pinkham
"Very friendly and prompt service. I spoke with Laurel and she got the info I needed to me in less than 5 minutes. Thank you :)"
We responded:
"Thank you Toby. I am happy to hear we were able to assist you with a mutual client in a timely manner. We appreciate your kind words!"
Profile photo of Randi Savage

Randi Savage

April 2, 2021

5  out of  5
rating by Randi Savage
"Laurel was very nice and professional. She took the time to understand my needs and did everything she could to find me the best value and save money at the same time. Having a new teenage driver is expensive but she definitely got me the most for my money. She even followed up with me after I became a customer to tell me how I could save additionally. Thank you Laurel!"
We responded:
"Thank you so much for review Randi. We appreciate having you as a customer with Doug Guerrette State Farm. I am very pleased to hear that you were happy with your experience with Laurel . Thanks again!"
Profile photo of Beau Brigham

Beau Brigham

March 2, 2021

5  out of  5
rating by Beau Brigham
"Have been with State Farm for many years; both personal and business related insurance. Policy pricing and service has been unmatched by the competition. We specifically chose the Guerrette office to stay with Tiz Jordan when our previous office closed (agent retirement). She has been excellent in every situation and a pleasure to deal with. I continue to recommend this office to anyone needing coverage."
We responded:
"Thank for the review Beau. We love hearing how you enjoy working with Tiz, and like our customer service. I am fortunate to have her as part of my team. We appreciate have great customers like you as well. Have a great day!"
Profile photo of CMMS Sales

CMMS Sales

February 24, 2021

5  out of  5
rating by CMMS Sales
"Great customer service experience. Highly recommend! Easy, no hassle, and they took the time to look at all the options. Laurel is a real treasure and professional! Thank you!"
We responded:
"Thank you Trudy! We appreciate getting feedback on our customer service in our office. Happy to hear you had a great experience with Laurel!"
Profile photo of Anne Knowles

Anne Knowles

February 22, 2021

5  out of  5
rating by Anne Knowles
"Wow, Laurel figured out my coverage within a few hours! She had several suggestions to save money, and advised on the benefit between different deductibles. We are still working out the finalities but I would definitely recommend Laurel and Dog Guerrette's State Farm Office for your insurance needs!"
We responded:
"Thank you Anne! We greatly appreciate hearing about your positive experience with Laurel today. We thank you for your feedback!"